Conversation 6: Poor example

District Nurse and son. Dying phase.

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Doesn't offer privacy - but she is in a hurry and late for her next meeting
She's irritated that the staff nurse who handed over to her didn't describe the detail of this decline and she didn’t have the time to go round all the patients before her first meeting of the day...

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Has missed the cue that they don't understand the dying process
Offering an update by the doctors but they had that the day before - what they need is ongoing support and information re the dying process - lack of continuity of communication within the team is evident

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Is empathic but the setting is wrong
Is feeling bad she doesn't have the time and annoyed she didn't have the correct information and felt unprepared

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