Conversation 2: Poor Example

Location, Hospital Clinic. In the room is CNS, the patient, Tim and daughter Laura.

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Used the full name - didn't check what the patient wanted to be called - used the abbreviation
CNS - patient looks confused
A bit too direct

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Misses cue re "can’t have any treatment" Could have asked at that point - and how did that make you feel?
Misses cue that the family have to tell him to take drug - that is significant and worth exploring - may have a fear of opiates
Misses cue of Laura’s' anxiety
Didn't check out if he understood the condition

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He needs to know how it will help and why it is important?

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Conversation becomes very clinically focused but assessment misses holistic approach

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Didn't complete assessment of Tim before asking relative how she was
Sometimes option of speaking separately even on the phone is more supportive - as long as permission sought
Missed cue of wanting dad to be ok -

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